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Washington State Department of Licensing

This is general information, not legal advice.

Why

DOL regulates Washington real estate firms and their designated brokers, and holds authority over firm trust accounts. On 8 October 2026, DOL completed its investigation of the firm and referred the file to its Regulatory Compliance Unit to consider administrative action against the firm and its designated broker; a disciplinary decision is pending. The firm's real estate license is already shown as canceled / out of business. Filing a complaint now mainly adds to the permanent regulatory record and can support the Seattle Police investigation — it is no longer the first step.

Before you start — you need a SecureAccess Washington (SAW) account

  1. Go to secureaccess.wa.gov. If you've used a WA state service before (vehicle licensing, ESD), you may already have an account — try "Forgot username" before making a new one.
  2. Log in → My Services → Add Service → add "DOL Professional and Business Licensing." It's added instantly.
  3. Click the service to open the DOL portal at professions.dol.wa.gov.
  4. Top nav → File a Complaint.
  5. Profession dropdown → select Real Estate.
  6. Complete the form; paste your written statement and upload your documents as files (the DOL cannot open links).
If you are filing from outside the U.S.: the DOL portal may block foreign IP addresses. If you see a "requested URL was rejected" page, use a U.S.-based VPN connection, have a U.S.-based person assist, or file by email instead (below).

Other ways to file: email or mail

DOL also accepts complaints without the online portal. Fill out DOL's Business and Professions Complaint form (linked from dol.wa.gov/professional-licenses/file-complaint), then send it with all your supporting documents:

What to write

A short, factual, chronological account covering:

Attach your agreement and records.

Useful identifiers (public record)

After filing

You'll receive a case number. Keep it. The group tracks case numbers so filings can reference one another.